11. March 2012 23:24
For the past week the service providers who run Hotmail, live.com and MSN email accounts have blacklisted our Virtual Swanage email server from sending any messages to people who use email accounts supplied by the above. This means that if you use a @hotmail.com or @hotmail.co.uk or @live.com or .co.uk or msn email account you will not be able to receive emails from our website.
We have been in contact with the service providers of these email services and they claim that our websites have been sending emails to people who haven’t asked for them. Our mailing list system is subscription only and we do not send out messages to random addresses as they have suggested.
They refuse to tell us which emails they have received and to which address so we cannot check to see if the recipients are valid subscribers who have reported our website for sending spam emails.
Today we setup a new email server on a different server from the one which is currently blacklisted and then found that this server was also blacklisted despite the server not having an email server installed until today and it hadn’t sent any emails when we found it was already blocked.
This leads us to believe that the blacklist is much wider than our own servers and maybe affecting many more in the datacentre we use to host our web servers.
Until the service providers for Hotmail, Live.com, MSN etc unblock our email servers we regret that users of these services will not be able to receive our subscription email updates.
If you are one of our valued subscribers and haven’t been receiving your weekly updates we urge you to contact your email provider and ask them why they are blocking the emails you have subscribed to.
If you are one of the many people who have already contacted us regarding this issue, we will post an update on the blog as soon as it is resolved as we are not able to send emails back to you if you use Hotmail, live.com or MSN email accounts.